Residential Lifetime Warranty Residential Lifetime Warranty Because your peace of mind is a top priority, we provide every client with a lifetime warranty for every Caesarstone quartz surface product we supply. This means that we completely support our product, and that we are always at your service to answer queries, solve problems and ensure you derive maximum satisfaction from your Caesarstone product. Caesarstone-authorized fabricators are available at www. This warranty applies to the repair or replacement of failed material that has been permanently installed in the interior of your residence. The option to repair or replace the material is at the sole discretion of Caesarstone. To request service under this warranty you must contact the company that sold you the Caesarstone quartz surfacing materials within thirty 30 days of the failure of such materials.
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This warranty applies only to Caesarstone quartz surfacing materials and does not apply to any other products, including other quartz surfacing products manufactured or supplied by any other party, except Caesarstone USA, Inc.
This warranty applies only to Caesarstone quartz surfacing materials that have been permanently installed in the interior of single-family residences and have not been moved from their original installation.
If after or during installation you decide that you do not like the color or finish you selected, that decision is not covered under this warranty. This warranty does not cover any residence where the owner is not the occupant. To request service under this warranty you must contact the company who sold you Caesarstone or contact Caesarstone USA, Inc.
Following installation, you must register your product within thirty 30 days in order to activate your warranty. In the event that no record of your warranty is on file, you must provide proof of purchase in the form of a copy of your original receipt or invoice showing the name of the Owner, Authorized Dealer and CaesarStone Certified Fabricator. This warranty is transferable under the following conditions: The original or first owner must have initially registered the warranty with Caesarstone USA, Inc.
The new owner will receive a prorated year l limited warranty, which is prorated from the original date of installation. In no event will the transferred warranty exceed ten 10 years from the date of the original installation. Caesarstone USA, Inc. However, exact color match is never guaranteed.
No representative, dealer, salesperson, distributor, fabricator or any other person is authorized to make any warranty or promises on behalf of Caesarstone USA, Inc. This warranty does not cover use for any commercial purposes. Commercial use includes but is not limited to, use in a store, rental properties, office or any other place of business.
This warranty does not cover products installed in any outdoor application. This warranty does not cover products used as flooring material. This warranty does not cover improper use or abuse. Improper use or abuse includes, but is not limited to, damage from mishandling of the product, damage from excessive heat or uneven exposure to weather conditions, physical or chemical abuse and damage from improper care and maintenance.
This warranty does not cover chips or other excessive impact damage in the product. This warranty does not cover scratches. Caesarstone is a very hard material and highly scratch resistance but not scratch proof. Proper care must be exercised including the use of a cutting board as part of your care and maintenance. This warranty does not cover routine maintenance. This warranty does not cover any defects that were visible at the time of fabrication and were not avoided during fabrication.
Fabricators are required to perform a visual inspection of all materials prior to fabrication and again prior to installation. This warranty does not cover seam appearance or seam performance, adhesives, caulk or other accessory items. Once the product is installed, the two main reasons for seam separation or cracking are the shifting or movement of the substrate, cabinets or foundation, and thermal shock.
Thermal shock can occur when a hot pan, dish or other receptacle or object is left on the countertop for more than a brief period. Trivets or hot pads should always be used. These issues are not considered material defects and are subject to proper care and maintenance by the owner. This warranty does not cover any chemical damage. This warranty does not cover any creative use of the material including bending or curving.
This warranty does not cover material that has been milled or reduced in thickness. This warranty does not cover the installation of sinks.
This warranty does not cover securing mechanical fasteners directly into the material. This warranty does not cover any failures due to inadequate support for the installation. This includes overhangs in excess of the recommendations provided by CaesarStone which are inadequately supported. This warranty does not cover chips or cracks that are a result of not following the minimum requirements for edge details.
This warranty does not cover mitered edges where the joint is not cut correctly. This warranty does not cover the altering of any factory applied finish. This warranty does not cover temporary marks such as metal marks, fingerprints or other signs of daily living. This warranty does not cover additional modifications such as plumbing, electrical, tile, cabinets, flooring, etc. This warranty does not cover natural variations in the color, size, shape and distribution of the pattern of the natural quartz or the natural variations in background tone.
These characteristics are inherent and unique characteristics of the product. Color samples provided to consumers, dealers and fabricators are only representative and not an exact replication of what will be installed in your home.
This warranty does not cover what is referred to as spots or blemishes smaller that a ten 10 cent piece. A certain level of spots or blemishes are inherent in the manufacturing process and do not affect the structural integrity of the material.
CaesarStone materials contain important product information on the back of each slab. Removing this product information will void the warranty. Some states do not allow exclusion or limitation of incidental damages, so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.